SERVICES
Crashes, capacity and the things that only happen at 4am.
We investigate what is actually going wrong, fix it, and tell you plainly what caused it.
INVESTIGATE
Find the real cause
Logs, metrics and reproduction rather than guesswork and restarts.
FIX
Resolve it properly
A fix that holds, not a workaround that moves the problem somewhere else.
EXPLAIN
In plain terms
You get told what broke, why, and what would stop it happening again.
What we investigate
Restarting the server is not a diagnosis. We work from evidence to the cause, then fix the cause.
If the problem is in your application rather than the platform, we still help you find it.
INCLUDED
Crashes and unexplained restarts
Memory pressure and resource exhaustion
Slow queries and database contention
Web server and runtime configuration faults
Network and connectivity problems
How an investigation runs
We gather the evidence
01
Logs, metrics and the timeline of what changed before it broke.
We isolate the cause
02
Reproduced where possible, so the fix is aimed at the right thing.
We fix it and write it up
03
Resolved, then explained, with the change that prevents a repeat.
“Cloudspace have always provided great service for us. They helped configure our cloud servers initially, have been flexible about the occasional ramping up or cutting back in servers used, and have even helped resolve issues when we have experienced issues installing 3rd party software onto one of the cloud servers that they host! We would recommend them to anyone looking for a smaller scale solution than the big Azure, AWS cloud solutions.”
Richard Simpson
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